mgt510 assignment 2 solution 2021

mgt510 assignment 2 solution 2021
mgt510 assignment 2 solution 2021

mgt510 assignment 2 solution 2021



Question 1: Keeping in view the high level process map, you are required to develop a SIPOC diagram for the customer service experience of James Harrington in Telecom Street.


Internal computer systems

Internal phone systems

ABC travel company


H. James Harrington Requests for travel

Dials number correctly

Makes selections from choices

Request for reservation

Travel authorization

H. James Harrington finds  numbers


System gets caller ID


Give info on support options


Collecting info decide where to connect





H. James




mgt510 assignment 2 solution fall 2020

mgt510 assignment 2 solution 2021


Fall 2020_MGT510_2 Solution file

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