mgt510 assignment 2 solution 2021

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mgt510 assignment 2 solution 2021
mgt510 assignment 2 solution 2021

mgt510 assignment 2 solution 2021

Solution

 

Question 1: Keeping in view the high level process map, you are required to develop a SIPOC diagram for the customer service experience of James Harrington in Telecom Street.

 

SuppliersInputsProcessOutputsCustomers
Internal computer systems

Internal phone systems

ABC travel company

Travelers

H. James Harrington Requests for travel

Dials number correctly

Makes selections from choices

Request for reservation

Travel authorization

H. James Harrington finds  numbers

 

System gets caller ID

 

Give info on support options

 

Collecting info decide where to connect

 

 

 

 

H. James

Harrington

 

 

mgt510 assignment 2 solution fall 2020

mgt510 assignment 2 solution 2021

 

Fall 2020_MGT510_2 Solution file

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